As the COVID-19 pandemic disrupts day-to-day operations and planning of middle market companies across the country, the National Center for the Middle Market has compiled a list of resources to help you navigate the constant changes and help manage human resources, conserve cash and working capital, maintain operations, and serve customers during this time.

Below you’ll find a selection of reports and podcasts to reference as you develop both short- and long-term plans for your company.


Support Your People

Podcast: Working Through Working from Home

It's a new normal for companies across the world. Now that COVID-19 has pushed so many employees home, how can middle market companies make sure everything runs as smoothly as possible while managing everything else going on?

Listen to the Episode

Report: Mastering Talent Planning: A Framework for Success

By looking closely at how middle market businesses approach talent planning, and by assessing the strengths and challenges in this space, this report provides talent planning insights and a practical talent planning framework.

Read the Report

Report: The Power of Culture

The culture of a company is a tangible and important force influencing its performance for good or ill. A strong culture accelerates revenue growth for middle market companies. A weak or dysfunctional culture can hold companies back.

Read the Report


Maintain Your Operations

Report: The Operations Playbook: A Systematic Approach for Achieving and Maintaining Operations Excellence

Operational improvements tend to last longer—they are “stickier”—when they are comprehensive and systematic. Learn how with The Operations Playbook.

Read the Report

Report: Risk & Resilience in the Middle Market

This report seeks to better understand the prevalence and impact of business disruptions and to create a comprehensive picture of the major risks companies face and their resilience to withstand those disruptions.

Read the Report

Report: The Perfect Link: How Middle Market Companies Operate Within Supply Chains

How the most successful middle market suppliers meet their customers’ needs and partner with their own suppliers while growing their businesses at the same time.

Read the Report

Assessment Tool: Supply Chain Resiliency

By answering questions on your company's supply chain capabilities and its vulnerabilities you'll be able to see your company's supply chain resiliency score and determine what adjustments should be made in order to remain competitive.

Take the Assessment

Report: The Case for Digital Transformation

This analysis creates a coherent picture of the importance of digital transformation and presents a framework that executives can use to advance digital initiatives in their businesses.

Read the Report


Manage Your Finances

Report: Working Capital Management: How Much Cash Is Your Business Tying Up?

This report identifies working capital management perceptions, practices, and challenges and opportunities among middle market firms.

Read the Report

Report: Access to Capital: How Small and Mid-Sized Businesses Are Funding Their Futures

This research takes a look at how firms raise capital, their strategy for debt, factors that drive their decisions about financing and their outlook for expansion.

Read the Report

Benchmarking Tool: Working Capital

Benchmark your company's working capital management against your peers. This tool allows companies to benchmark their working capital management in terms of accounts receivable, accounts payable, and inventory.

Benchmark Your Company


Deliver for Your Customers

Report: Digitizing the Customer Experience

How middle market companies view the customer experience, what actions they are taking to digitize that experience, the impact of digitization, and the obstacles to customer experience digitization.

Read the Report

Report: The Force Is with You: Building a Highly Effective Sales Organization

Based on a survey of 400 C-suite level middle market executives, this report identifies best practices in middle market sales force structure, hiring and training strategies, compensation models, and technology deployment.

Read the Report