Operations should be managed as a system comprised of four interlocking subsystems.

When middle market executives put their minds to it, they can make big improvements in operational effectiveness. Whether they use a methodology like Six Sigma or take a more idiosyncratic approach to improving a process or task, their success rate tends to be high. As a whole middle market executives rate themselves highly on operational effectiveness; but they place the bar even higher, and see a strong need to improve their performance. Our experience shows, and the data confirm, that operational improvements tend to last longer—they are “stickier”—when they are comprehensive and systematic. Learn how with The Operations Playbook.


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