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View on Zencastr
Podcast
8/25/2025
How AI is Changing Customer Connections
In this episode, Doug Farren is joined by Roger Bailey, Associate Dean of Executive Education and Centers at The Ohio State University Fisher College of Business, to explore how AI is reshaping customer-centricity. We discuss why putting customer value at the center of business decisions drives profitability, how AI is transforming both qualitative and quantitative research, and what these changes mean for mid-sized companies. From practical examples of AI in action to strategies for maintaining authenticity in a digital-first world, this conversation offers a roadmap for leveraging technology without losing sight of what matters most — the customer.
Expert Perspective
7/11/2025
Strategy & Growth
From Risk to Resilience: Proactive Strategies Are Protecting Middle Market Companies
By Amelie Fava-Verde
View on Zencastr
Podcast
7/8/2025
Building an AI Ready Workplace
In this episode, we dive into the transformative power of AI in the modern workplace with Stephanie Donahue, Practice Leader at Avanade. As tools like Microsoft 365 Copilot and agent-based systems gain momentum, the pressure is mounting for middle market companies to modernize responsibly. Stephanie unpacks how businesses can build a strong digital foundation, shift organizational culture, and empower employees through intentional change enablement. With real-world insights and a future-focused lens, she explores what it means to prepare for a hybrid workforce of humans and intelligent agents.
Expert Perspective
6/13/2025
Strategy & Growth
From Hedging to Supply Chains: Smart Financial Moves for Agri-Food Leaders
By Robin Wenzel
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Podcast
6/13/2025
Building Climate Resilience in the Middle Market
In this episode, we dive into the growing urgency of climate risk and resilience with Amelie Fava-Verde, Chubb Resilience Services leader. As natural disasters, from wildfires to floods and hurricanes, become more frequent and severe, the stakes are rising for middle market companies. Amelie unpacks why proactive risk management is no longer optional, sharing real-world examples and expert insights on how businesses can reduce financial and operational disruption, overcome internal hurdles and transform resilience into a strategic edge.
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Podcast
5/19/2025
People First: Talent Strategy at a Middle Market Retailer
Laura Davidson leads the people function at Homage, where she focuses on aligning talent development, organizational design and leadership coaching with the company’s mission to celebrate the people, places and moments that matter. Her career spans multiple industries and company sizes, giving her a unique perspective on how to build culture and capability in fast-moving, resource-conscious environments.
Expert Perspective
5/5/2025
Strategy & Growth
Navigating Supply Chain Resilience: Strategies for Middle Market Manufacturers
By Michael Williams
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Podcast
4/22/2025
Navigating Uncertainty: Strategies and Trends Across the Middle Market
John Manning is executive vice president and head of Wells Fargo’s Commercial Banking Market Coverage team, overseeing a $200 billion portfolio and delivering a full range of financial services to diverse clients across the U.S. and Canada. A 35-year industry veteran, he has held multiple leadership roles since joining Wells Fargo in 1994, most recently leading the West region for Commercial Banking. Learn more at www.wellsfargo.com.
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Podcast
3/25/2025
How Digital Payments Are Transforming the Lower Middle Market
Edward Galvin is responsible for North America B2B Commercial Payments Sales at Visa. Visa helps connect businesses to a secure, global network of platforms, products, and services—no matter where you are on your business journey. Andrew Jamison is the CEO of Extend, a financial technology company building innovative payment solutions for banks and their SMB customers. Extend has built a virtual card and expense management platform as an out-of-the-box product available for issuers to offer alongside their corporate card programs, allowing businesses to access modern spend management software with the commercial card they already have.
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